Please contact us as soon as possible. If your order has not yet been prepared for shipment, we will do our best to change or cancel it. Once an order has been dispatched, changes or cancellations are no longer possible.

At present, we do not offer standard personalization options. If you have a specific request, please feel free to contact us. We will be happy to explore what may be possible.

Yes, we ship worldwide. Shipping costs are calculated at checkout based on your destination.

Pieces that are in stock are prepared and dispatched within 2–3 business days. If a piece is temporarily out of stock, the expected delivery time will be clearly communicated on the product page or after ordering.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

We accept iDEAL, Bancontact, PayPal and major credit cards. Additional payment methods may be available depending on your country or region and will be shown at checkout.

If you wish to return your order, please contact us within 14 days of receiving it, mentioning your order number. We will provide you with the return address and instructions. After notifying us, you have a further 14 days to send the piece back.

Please return the piece unused, unfilled and carefully packed, preferably in its original packaging.

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service. If your piece arrived damaged or you received the wrong item, please contact us immediately. In that case, we will arrange and cover the return.

Yes. Please send us an email with your order number and the piece you would like to exchange it for. We will guide you through the return and arrange the exchange with you personally.

Yes, it is possible to view our pieces in person by appointment. Please contact us to arrange a suitable time.

Yes. If you would like help choosing a piece, understanding the different capacities or discussing a specific wish, please feel free to contact us. We will be happy to guide you personally, either by phone, video call or in person by appointment.