Shipping policy
At For Eturnity, we understand that purchasing an urn is a deeply personal and often time-sensitive decision. We are committed to handling every order with care, respect and efficiency.
Order processing
Pieces that are in stock are prepared and dispatched within 2–3 business days after payment is confirmed. If a piece is temporarily out of stock, the expected delivery time will be clearly communicated on the product page or after ordering.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
Shipping times
Estimated delivery times depend on your location and the shipping method selected at checkout.
• Netherlands: 3–7 business days
• Rest of Europe and international: 7–21 business days
Please note that these are estimated transit times and may vary due to carrier delays, customs processing, holidays or other factors outside our control.
Urgent orders
If you need an urn urgently, please contact us as soon as possible after placing your order. We will do our best to help.
Shipping rates
Shipping costs depend on your destination and are shown at checkout before you pay.
Any customs duties, taxes or import fees for orders outside the European Union are the responsibility of the customer, unless otherwise stated.
Packaging
All For Eturnity pieces are packed carefully to help ensure they arrive safely and in excellent condition. We take special care when packing fragile items.
International shipping
We ship to selected international destinations. Delivery times for international orders may vary depending on customs clearance and local postal services.
Customers are responsible for ensuring that the ordered products comply with local import regulations.
Incorrect addresses
Please make sure your shipping address is complete and accurate before placing your order. For Eturnity is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout.
If you notice an error in your shipping details, please contact us immediately at info@foreturnity.com.
Delayed or lost shipments
While we do our best to ensure timely delivery, For Eturnity is not liable for shipping delays caused by carriers, weather, customs or other unforeseen circumstances.
If your package appears lost or significantly delayed, please contact us and we will do our best to help you with the shipping carrier.
Damaged items
If your order arrives damaged, please contact us within 48 hours of delivery at info@foreturnity.com and include:
• Your order number
• Photos of the damaged piece
• Photos of the packaging
We will review the issue and work with you on a suitable resolution, which may include a replacement or refund where appropriate.
Custom and personalized orders
Custom or personalized urns may take longer to process and may not be eligible for return or exchange unless they arrive damaged or defective.
Contact us
If you have any questions about shipping, delivery times or urgent requests, please contact us at info@foreturnity.com.