Verzendbeleid

At Etrunety, we understand that purchasing an urn is a deeply personal and often time-sensitive decision. We are committed to handling every order with care, respect, and efficiency.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Custom or personalized items may require additional processing time.

Once your order has been prepared for shipment, you will receive a confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Domestic shipping: 3–7 business days

• International shipping: 7–21 business days

Please note that these are estimated transit times and may vary due to carrier delays, customs processing, holidays, or other factors outside our control.

Expedited Shipping

Expedited shipping options may be available at checkout for eligible orders. Additional shipping charges will apply.

If you need an urn urgently, we recommend selecting an express shipping method and contacting us as soon as possible after placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, weight, and selected delivery method.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.

Packaging

All Etrunety products are packaged carefully to help ensure they arrive safely and in excellent condition. We take special care when packing fragile items.

International Shipping

We ship to selected international destinations. Delivery times for international orders may vary depending on customs clearance and local postal services.

Customers are responsible for ensuring that the ordered products comply with local import regulations.

Incorrect Addresses

Please make sure your shipping address is complete and accurate before submitting your order. Etrunety is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout.

If you notice an error in your shipping details, contact us immediately at [Insert Contact Email].

Delayed or Lost Shipments

While we do our best to ensure timely delivery, Etrunety is not liable for shipping delays caused by carriers, weather, customs, or other unforeseen circumstances.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in working with the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [Insert Contact Email] and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and work with you on a suitable resolution, which may include a replacement or refund where appropriate.

Custom and Personalized Orders

Please note that custom or personalized urns may take longer to process and may not be eligible for return or exchange unless they arrive damaged or defective.

Contact Us

If you have any questions about shipping, delivery timelines, or urgent requests, please contact us at:

Etrunety
Email: [Insert Contact Email]
Phone: [Insert Phone Number]